Citizens FCU’s Accessibility Statement
Updated: April 2018.
Citizens FCU strives to ensure that its services are accessible to people with disabilities. Citizens FCU has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on citizensfcu.com
Citizens FCU makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Citizens FCU to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).
Enabling the Accessibility Menu
The citizensfcu.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Citizens FCU continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on citizensfcu.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on citizensfcu.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Citizens FCU’s Customer Support as follows:
Email: Member Services
We are available to be contacted in other methods regarding any accessibility issues:
- Our toll free number: 800-248-2328
- Facebook Messenger
- Secure Messaging via Online Banking
- E-mail contact form on our website
Our branches are designed to meet all federal, state, and local standards for accessibility. Visitors who have difficulty navigating our branches may request assistance from any of our branch employees.
Our ATMs offer tactile input controls, a touch screen, braille instructions, and a headset port with verbal instructions.