How secure is your mobile device?


As our smartphones and tables start to replace desktop computers, we store more and more personal information on these devices. Take a moment to think about how much personal info is stored on your phone. Your name, home address, work address, personal photos, health information, personal e-mail, work e-mail, and most importantly, your banking information are all on your phone!

What can we do to help protect this information from being stolen? Here are some helpful tips for safe mobile practices:

  • Password protect your mobile device and mobile banking app. Our mobile app lets you set up a PIN number, use a password, or use Touch ID to sign in!
  • Download signed applications only from trusted sources. Download apps from the App Store or Google Play Store and not from any other source.
  • If you’re using an Android, do not enable the “install from unknown sources” feature.
  • Never store usernames and passwords on your device. Password managers that add an extra layer of security are a great choice, just don’t keep your passwords in the Notes app where anyone can access it!
  • Always keep your device with you or secure the device when not in use. PIN numbers and swipe gestures can be set up to unlock your phone, depending on the operating system.
  • Frequently delete text messages that include private information.
  • Notify the credit union and carrier immediately if the mobile device is lost or stolen.
  • Do not modify the device as it may doable important security features. This includes jailbreaking and rooting your device.
  • Install antivirus software
  • Do not respond to text messages requesting personal information such as Social Security numbers, credit/debit/ATM card numbers, or account numbers. Citizens will never text you asking for this information.
  • Use your phone like you would a computer. Don’t open attachments or click links in e-mails you receive from an unfamiliar source.

The most important thing you can do is check your account frequently and notify us of any unauthorized transactions!