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Citizens FCU’s Accessibility Statement

Updated: May 2024.


Citizens FCU strives to ensure that its services are accessible to people with disabilities. Citizens FCU has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.


Citizens FCU continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Citizens FCU’s Customer Support as follows:

Email Member Services

We are available to be contacted in other methods regarding any accessibility issues:

  • Our toll free number: 800-248-2328
  • Facebook Messenger
  • Secure Messaging via Online Banking
  • E-mail contact form on our website

Our branches are designed to meet all federal, state, and local standards for accessibility. Visitors who have difficulty navigating our branches may request assistance from any of our branch employees.

Our ATMs offer tactile input controls, a touch screen, braille instructions, and a headset port with verbal instructions.