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Privacy Policy

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To assure the continued privacy and confidentiality of your personal financial information, Citizens Federal Credit Union observes the following practices and procedures:

Information We Collect

We collect non-public information about you from some or all of the following sources: Information we receive from you on applications or other forms such as your name, address, Social Security number, assets, and income; Information about your transactions with us, our affiliates, or others such as your account balance, payment history, parties to transactions and credit card usage; and Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.

Information We Disclose

We may disclose all of the information we collect about our members or former members as described above to companies that perform marketing services on our behalf or to other financial institutions with who we have joint marketing agreements. We share this information to provide you with high-quality products and services. We may also disclose information about you under other circumstances as permitted by law.

For More Information

For more information on what Citizens Federal Credit Union does with your personal information, click here.

Our Security Measures

We restrict access to non-public information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.

Credit union members and the public may receive copies of this notice of privacy practices by contacting the credit union.


Our Citizens FCU Internet site is an unsecured site for e-mail. Our Citizens FCU Online Banking site is a secured site for Secured Messages (e-mail). There are instances where you may send us an e-mail for a request and elect to provide us with information such as your name, mailing address, and/or e-mail address. Sending information is always your option and this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.

We ask that you do not send confidential information such as social security or account numbers to us via an unsecured e-mail. Such communications should be sent to us via postal mail or you may call us or visit one of our financial centers. If we respond to you via e-mail, we will not include any of your personal information unless we send the e-mail through our secured site.

This notice meets the notification requirements of the National Credit Union Administration regulation on privacy of consumer information, Part 716.