Protect Yourself: Fraud Is Evolving — Are You Ready?
Fraudsters don't sleep, and they're getting smarter. At Citizens FCU, protecting your financial security is our top priority, and we want to make sure you're equipped to protect yourself, too.
The Most Common Scams Targeting Members Right Now
Phishing texts and emails remain the #1 threat. You may receive a message that looks like it's from your bank or credit union, urging you to "verify your account" or "confirm a suspicious charge." Don't click. Go directly to our website or call us.
Imposter scams are on the rise. Scammers pose as government agencies, utility companies, or even financial institutions, pressuring you to act fast. Real organizations will never demand immediate payment via gift cards or wire transfers.
Account takeover fraud happens when criminals get hold of your login credentials — often through data breaches or weak passwords. Protect yourself by using unique, strong passwords and enabling multi-factor authentication wherever possible.
What You Can Do Today
Never share your PIN, password, or one-time passcode — not even with us.
Review your account statements regularly and report anything unusual immediately.
Set up account alerts so you're notified of every transaction in real time.
When in doubt, hang up and call us directly using the number on the back of your card.
We're Here for You
If you believe you've been targeted or your account has been compromised, contact us immediately. The sooner you act, the better we can help. Together, we can stay one step ahead of fraud.